Privacy Policy

This Privacy Policy explains how Captured Moments Studio processes personal data in connection with product photography services, website use, and related communications. It applies to inquiries, bookings, studio production, proof review, and file delivery.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

Privacy email

[email protected]

Privacy phone

+886 912 419 507

Mailing address

395, Ren-ai Road, West District, Chiayi City 600002

Privacy contact

Use the contact details below for privacy questions, requests, or complaints about this policy.

Data category

Data We Collect

We may collect contact details, business or brand information, project requirements, product counts, reference materials, shot lists, booking and payment records, delivery instructions, communication content, and technical data such as device and usage information. Where needed for studio production, we also process information about product intake, approval status, and file delivery preferences.

The categories of data collected depend on the inquiry, booking, and delivery steps used.

Collection source

How We Collect Data

We receive data from website forms, email, planning calls, booking and payment steps, product drop-off or courier arrangements, proof gallery review, and edited-file delivery. We may also generate internal records from session planning, file naming, curation, and service administration.

Most information comes directly from the customer during planning and service delivery.

Cookie type

Types of Cookies

We may use essential cookies for site functionality, preference cookies to remember basic settings, and limited analytics cookies to understand page performance and traffic patterns. We do not use cookies to collect unnecessary sensitive information.

Cookie use is limited to operational and basic site-support purposes.

User control

Cookie Controls

We use standard cookie controls and similar technologies to support site operation and basic analytics. You may manage cookies through your browser settings, including blocking or deleting them. If cookies are disabled, some features such as form handling or preference retention may not work as intended.

Browser settings can limit non-essential cookies, but some site functions may be affected.

User Rights

Your Rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion where retention is not required, or restriction of certain processing. You may also object to processing based on our legitimate interests where that right applies.

Available rights depend on the nature of the data and the legal basis for keeping it.

Requests

How to Make a Request

To submit a rights request, use the contact details in this policy and describe the data or service record involved. We will review the request, confirm whether any legal exceptions apply, and respond within a reasonable period under applicable law.

We may need information to verify identity before acting on a request.

Data Retention

We keep personal data only for as long as needed to manage the booking, complete the project, maintain business records, resolve disputes, and meet legal obligations. When data is no longer required, we delete it or anonymize it within a reasonable period.

Retention is based on the service record, legal, tax, and operational needs of the project.

Policy Updates

If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version applies from its stated effective date.

We review this policy when our practices, services, or legal obligations change.

How We Use Data

We use personal data to respond to inquiries, review product counts and usage, prepare quotes and delivery plans, confirm sample setups, carry out photography production, manage proof gallery review, deliver edited files, process payments, maintain records, and communicate about service changes or issues. We also use limited technical data to operate and secure the website.

Processing is tied to the booking, production, and delivery workflow.

Service Providers

We may share personal data with service providers that support website hosting, communications, payment processing, file delivery, and internal administration. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.

Operational recipients are used only where they are needed to run the service.

Legal Disclosures

We may disclose personal data when required to comply with law, lawful requests, court orders, tax or accounting obligations, or to protect our rights, customers, or operations. We may also share information to investigate fraud, misuse, or security incidents.

Legal disclosure is limited to what is necessary for compliance or protection of rights.